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Public sector · Small team

A reply to an public email: 25 minutes before, 3 minutes now.

A policy assistant drafted every email, briefing and speech by hand. Now eight drafting agents prepare the first version under one shared rule set, and a person reviews every draft.

Result

Time to reply to an email

Before
25 min
After
3 min

Average over 30 emails, timed by the assistant over 4 weeks after go-live.

Industry
Public sector
Team
Small team
Package
Operate
Layers built
DNABrainAgentsApp

01 · Starting point

Where they started

The office's assistant drafted institutional correspondence, briefings, speeches and service requests by hand, every day, on top of their other work. Every reply had to match the office’s priorities, tone and institutional conventions. First drafts took about 6 hours of their week. Before the system, replying to one institutional email took 25 minutes.

02 · What we built

Layer by layer

  • DNAThe team’s house language written down, with clear rules on what not to write.
  • BrainOne shared rule set every agent works under: the office’s priorities and style, no invented facts or positions, fact kept apart from analysis and recommendation, official sources first.
  • AgentsEight drafting agents, one per recurring task. Each produces a draft for a person to review and send.
  • AppOne web app where the team runs every agent, asks general questions and keeps reference documents in a shared vault.

This case is relevant if:

  • Your team writes the same kinds of documents every day.
  • Every document must match one voice and one set of rules.
  • Senior people spend hours on first drafts.

03 · Inside the system

One rule set for every draft.

  • Follow the office’s priorities and communication style.
  • Never invent facts or positions.
  • Keep fact, analysis and recommendation clearly apart.
  • Use official sources first.

Six of the eight drafting agents

Correspondence

Drafts replies to institutional email in the office’s structure and tone.

Cannot send email.

A person reviews every draft

Meeting summaries

Turns transcripts into structured summaries and follow-up actions.

Draft only.

A person reviews every draft

Research briefs

Drafts short briefs and strategic notes on policy topics.

Draft only.

A person reviews every draft

Speeches

Drafts speaking points and full speeches. Asks for missing details.

Draft only.

A person reviews every draft

Media monitoring

Drafts daily, weekly and urgent media briefs with sources.

Cannot publish or reply.

A person reviews every draft

Service requests

Drafts requests to internal services for rooms, transport and catering.

Cannot book or send.

A person reviews every draft

Next case · Research · Small team Documents in one house voice, approved by the project lead. Read the case → All case studies →

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