Correspondence
Drafts replies to institutional email in the office’s structure and tone.
Cannot send email.
A person reviews every draft
Public sector · Small team
A policy assistant drafted every email, briefing and speech by hand. Now eight drafting agents prepare the first version under one shared rule set, and a person reviews every draft.
Result
Time to reply to an email
Average over 30 emails, timed by the assistant over 4 weeks after go-live.
01 · Starting point
The office's assistant drafted institutional correspondence, briefings, speeches and service requests by hand, every day, on top of their other work. Every reply had to match the office’s priorities, tone and institutional conventions. First drafts took about 6 hours of their week. Before the system, replying to one institutional email took 25 minutes.
02 · What we built
03 · Inside the system
Drafts replies to institutional email in the office’s structure and tone.
Cannot send email.
A person reviews every draft
Turns transcripts into structured summaries and follow-up actions.
Draft only.
A person reviews every draft
Drafts short briefs and strategic notes on policy topics.
Draft only.
A person reviews every draft
Drafts speaking points and full speeches. Asks for missing details.
Draft only.
A person reviews every draft
Drafts daily, weekly and urgent media briefs with sources.
Cannot publish or reply.
A person reviews every draft
Drafts requests to internal services for rooms, transport and catering.
Cannot book or send.
A person reviews every draft